Call center managers are facing increasing pressure to reduce costs while maintaining acceptable service quality. Consequently, they often face constrained stochastic optimization problems, minimizing cost subject to service-level constraints. Complicating this problem is the fact that...

We consider the problem of simultaneously allocating servers and demands in a service system with independent multiple facilities. We assume a fixed number of facilities and total servers which must service a given Poisson arrival stream. We also assume that service times are identically...

This investigation considers certain issues regarding the optimal design of unpaced production lines with variable processing times. Under certain assumptions, including an equal allocation of buffer storage space between the respective pairs of stations, it is known that the optimal allocation...