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This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to...
Persistent link: https://www.econbiz.de/10011653450
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This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to...
Persistent link: https://www.econbiz.de/10011641767
Persistent link: https://www.econbiz.de/10011666396