Chaudhuri, Manosi; Dham, Geetika - In: International Journal of Business Performance Management 14 (2013) 4, pp. 404-417
Communications Ltd. (TCL) and benchmarking their processes with those used at six other leading organisations. There are two key … focus areas of the case: measuring training programme effectiveness and automation of processes. This study examines all the … challenges that the L%D team at TCL is facing and offers practical suggestions and recommendations to improve the effectiveness …