AlQershi, Nagwan; Mokhtar, Sany Sanuri Mohd; Abas, … - In: Journal of open innovation : technology, market, and … 6 (2020) 4/155, pp. 1-18
dimensions and the performance of 284 Yemeni manufacturing SMEs. Partial Least Squares-Structural Equation Modelling (PLS … on performance. The moderating effects of relational capital on this relationship were also examined and were found to be … policymakers to further understand the effects of relational capital and CRM on SMEs' performance. SMEs should be encouraged to …