In this paper, we study the problem of misrepresentation under heavy-tailed regression models with the presence of both misrepresented and correctly-measured risk factors. Misrepresentation is a type of fraud when a policy applicant gives a false statement on a risk factor that determines the...

This paper presents a practical implementation of an analytical customer relationship (CRM) model, which aims to increase the customer satisfaction, thereby reducing the rate of attrition. The analytical CRM model not only manages and synchronizes customer relationship management processes, but...

Research into “algorithmic discrimination” has largely dismissed the fact that algorithms are often developed and used by organizations. In this article, we show that organizational sociology can contribute to a more nuanced perspective on “algorithmic decision-making.” Drawing on the...

The performance measurement of a great variety of enterprises is a highly complicated issue, especially taking into account that performance has a great many aspects and many variables which may, at times, be highly inconsistent with each other. The use of analytics and advanced machine learning...