Over the years, many researchers have proposed theoretical models of problem-solving. These models work a problem in a sequential and rational manner. Through our professional experience and an action research study, we discovered fundamental differences between what these models describe and...

Over the years, many researchers have proposed theoretical models of problem-solving. These models work a problem in a sequential and rational manner. Through our professional experience and an action research study, we discovered fundamental differences between what these models describe and...

While lean programmes continue to be implemented in many companies, there is a rising concern regarding the failures of these programmes. Many of them fail because we do not know how to implement them. Using the experience with a lean programme in an aircraft maintenance and repair operation,...

Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class...

While lean programmes continue to be implemented in many companies, there is a rising concern regarding the failures of these programmes. Many of them fail because we do not know how to implement them. Using the experience with a lean programme in an aircraft maintenance and repair operation,...