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Quality Service Evaluation through the System of Complaints and Praise
Vukelja, Elizabeta Krstic; Runje, Biserka - In: Interdisciplinary Description of Complex Systems - … 12 (2014) 1, pp. 78-91
Complaint, as the expression of customer dissatisfaction with the quality of products or services, is very valuable information. Well-built system for collecting, processing and analysis of complaints allows organizations to create the information base for making decisions based on facts. This...
Persistent link: https://www.econbiz.de/10010904417
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Investments in Quality, Collective Reputation and Information Acquisition
Fontini, Fulvio; Millock, Katrin; Moretto, Michele - HAL - 2013
In many cases consumers cannot observe firms' investment in quality or safety, but have only beliefs on the average quality of the industry. In addition, the outcome of the collective investment game of the firms may be stochastic since firms cannot control perfectly the technology or external...
Persistent link: https://www.econbiz.de/10011025757
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Markets with untraceable goods of unknown quality: a market failure exacerbated by globalization
McQuade, Timothy; Salant, Stephen W.; Winfree, Jason - Volkswirtschaftliche Fakultät, … - 2009
In markets for many fruits, vegetables, and an increasing number of imported goods, consumers cannot discern the quality of a product prior to purchase and can never identify its producer. Producing high-quality, safe goods is costly for a firm and raises the collective reputation for quality...
Persistent link: https://www.econbiz.de/10008543804
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Investments in Quality, Collective Reputation and Information Acquisition.
Fontini, Fulvio; Millock, Katrin; Moretto, Michele - Centre d'Économie de la Sorbonne, Université Paris 1 … - 2013
In many cases consumers cannot observe firms' investment in quality or safety, but have only beliefs on the average quality of the industry. In addition, the outcome of the collective investment game of the firms may be stochastic since firms cannot control perfectly the technology or external...
Persistent link: https://www.econbiz.de/10010652388
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Endogenous Entry in Markets with Unobserved Quality
Creane, Anthony; Jeitschko, Thomas D. - 2012
each seller's quality becomes private information. Entry has the tendency to lower prices, which may lead to adverse … selection. The implied price collapse limits the amount of entry so that high prices are sustained in equilibrium, which results … measures of concentration and less entry than would be expected. …
Persistent link: https://www.econbiz.de/10012056333
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Impact of competition on product decisions : movie choices of exhibitors
Orhun, A. Yeşim; Venkataraman, Sriram; Chintagunta, … - In: Marketing science : the marketing journal of the … 35 (2016) 1, pp. 73-92
Persistent link: https://www.econbiz.de/10011437605
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Endogenous entry in markets with unobserved quality
Creane, Anthony; Jeitschko, Thomas D. - 2012
Persistent link: https://www.econbiz.de/10009737011
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Endogenous entry in markets with unobserved quality
Creane, Anthony; Jeitschko, Thomas D. - In: The journal of industrial economics 64 (2016) 3, pp. 494-519
Persistent link: https://www.econbiz.de/10011574445
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Entry and import quota
Tsai, Ming-Fang; Chiou, Jiunn-Rong - In: Bulletin of economic research 69 (2017) 3, pp. 229-239
Persistent link: https://www.econbiz.de/10011743242
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When more is less : quality and variety trade-off in sharing economy platforms
Skiti, Tedi; Luo, Xueming; Lin, Zhijie - In: Journal of management studies : JMS 59 (2022) 7, pp. 1817-1838
Persistent link: https://www.econbiz.de/10013393604