Staiculescu, Oana; Staiculescu, Angel-Cristian - In: Annals of University of Craiova - Economic Sciences Series 2 (2012) 40, pp. 220-225
Providing a high quality products and services is a key to business success. That is because high quality promotes … customer satisfaction and customer satisfaction has a direct link to business revenue. Clients want quality products and … that advertising may win new customers, quality can be the reason to keep them. A good manager is aware that the costs of …