This study aims to catch the nature of the discourse of effectiveness, efficiency and quality in the wider context of prevailing ideas about the role of government in the promotion of welfare services, and the bases on which public service organisations can achieve effectiveness and efficiency...

The purpose of this study is to identify the strengths and weaknesses of ISO 9000 standards. We focus on the following aspects: (1) general applicability in higher education, (2) stakeholders and communication, (3) quality culture, innovation and improvement, (4) neglected quality dimensions or...