This paper presents the results of an analysis aiming to evaluate the quality of public transport services in Bucharest. The analysis was performed from two perspectives: the perceived quality of passengers and the quality desired by them. This paper will provide information on the impact that...

The specialty literature is more and more focused on the satisfaction on tap water. Consequently there are increased efforts to provide quality water and to gain the consumer confidence. This effort requires a multidisciplinary approach in order to combine the various technical requirements of...