Nino, Valentina; Martinez, Kenneth J.; Gomez, Karina; … - In: Journal of Industrial Engineering and Management (JIEM) 14 (2021) 3, pp. 538-551
Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient satisfaction in a hospital in Montana. The clinics...
