Brito, M.P. de; Koster, M.B.M. de - Erasmus Research Institute of Management (ERIM), ERIM … - 2003
In this article we focus on product return handling and warehousing issues. In some businesses return rates can be well over 20% and returns can be especially costly when not handled properly. In spite of this, many managers have handled returns extemporarily. The fact that quantitative methods...