Makalani, Yvonne; Ferreira-Schenk, Suné; Dickason … - In: Cogent business & management 9 (2022) 1, pp. 1-20
Insurers tend to misunderstand the perceptions of the policyholders and inevitably lose clients. In South Africa, very little research has investigated the perceptions and attitudes expressed by insurance policyholders. Therefore, to bridge this gap, the purpose of this research study is to...
