Xiaoyuan Lu, Lauren; van Mieghem, Jan A.; Savaskan, … - 2006
We study how rework routing together with wage and piece rate compensation can strengthen incentives for quality …. Traditionally, rework is assigned back to the agent who generates the defect (in a self routing scheme) or to another agent … dedicated to rework (in a dedicated routing scheme). In contrast, a novel cross routing scheme allocates rework to a parallel …