Carvalho, Cláudia; Brito, Carlos; Cabral, José Sarsfield - Faculdade de Economia, Universidade do Porto - 2009
One of the major challenges faced by Public Administration is how to create more value for both citizens and firms, mainly because of the increasing budgetary constraints and challenging demands from society. In fact, over the past two decades there has been a general movement of public reform...