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service quality
Service quality
21,605
Dienstleistungsqualität
20,688
Customer satisfaction
15,419
Kundenzufriedenheit
13,764
Consumer behaviour
7,268
Konsumentenverhalten
7,067
Relationship marketing
6,870
Beziehungsmarketing
6,804
Systemtheorie
2,996
Qualitätsmanagement
2,822
Quality management
2,778
Wirtschaftsprüfung
2,483
Financial audit
2,480
Systems theory
2,301
Theorie
2,208
Theory
2,182
Krankenhaus
1,908
Hospital
1,901
USA
1,812
United States
1,779
Health care
1,627
Gesundheitsversorgung
1,588
Deutschland
1,577
Germany
1,536
Customer service
1,482
Kundenservice
1,379
Gesundheitswesen
1,303
customer satisfaction
1,290
Product quality
1,289
Online retailing
1,282
Online-Handel
1,282
Health care system
1,281
Produktqualität
1,269
Job satisfaction
1,187
Arbeitszufriedenheit
1,183
Satisfaction
1,179
Dienstleistungssektor
1,159
Service industry
1,157
Electronic Commerce
1,093
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507
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332
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1,085
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98
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1
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820
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Parahoo, Sanjai K.
6
Adil, Mohd
5
Bünnings, Christian
5
Park, Sang-June
5
Prybutok, Victor R.
5
Schmitz, Hendrik
5
Tauchmann, Harald
5
Yi, Youjae
5
Ziebarth, Nicolas R.
5
Al-Hawary, Sulieman Ibraheem Shelash
4
Calabrese, Armando
4
Devesh, Sonal
4
Dwivedi, Yogesh Kumar
4
Francis, Sebastian K.
4
Jhamb, Deepika
4
Leunisse, Patrick
4
Prevo, Olaf
4
Prybutok, Victor
4
Roest, Henk
4
Yoshida, Masayuki
4
AlNajem, Mohamad N.
3
Arif, Imtiaz
3
Aslam, Wajeeha
3
Baglioni, Laura
3
Dabestani, Reza
3
Demir, Ahmet
3
Fongsuwan, Wanno
3
Kamakoty, Juhi
3
Kostopoulos, Giannis
3
Lee, Yeong-Ran
3
Lin, Shu-Ping
3
Marković, Suzana
3
Mittal, Amit
3
Nadiri, Halil
3
Najib, Mukhamad
3
Nuscheler, Robert
3
Ponnaiyan, Subramaniam
3
Prybutok, Gayle
3
Rodríguez-Díaz, Manuel
3
Roeder, Kerstin
3
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International Monetary Fund (IMF)
26
International Monetary Fund
24
Economics Research, World Bank Group
5
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
HAL
4
Institut für Volkswirtschaftlehre, Universität Rostock
2
International Institute of Social and Economic Sciences
2
University of Rijeka, Faculty of Tourism and Hospitality Management
2
University of Western Sydney
2
Banco de España
1
CESifo
1
Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
1
College of Business
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Department of Economics and Related Studies, University of York
1
Dipartimento di Economia, Università degli Studi di Roma 3
1
EconWPA
1
Economics Department, Queen's University
1
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
1
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
1
Facoltà di Economia, Università degli Studi di Urbino
1
Hanken Svenska Handelshögskolan
1
Harvard Business School, Harvard University
1
IESE Business School, Universidad de Navarra
1
Institute for the Study of Labor (IZA)
1
International Employment Relations Association. Teaching, Learning and Research Symposium 4th 22-25 Nov. 2004 Ballarat, Vic.
1
International Telecommunications Society (ITS)
1
School of Construction, Property and Planning
1
School of Management
1
Tinbergen Institute
1
Tinbergen Instituut
1
ToKnowPress
1
Wirtschafts- und Sozialwissenschaftliche Fakultät, Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Økonomisk institutt, Universitetet i Oslo
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
International journal of services and operations management
34
International journal of productivity and quality management : IJPQM
33
Total quality management & business excellence
33
Cogent business & management
24
IMF Staff Country Reports
24
Cogent Business & Management
23
Services marketing quarterly
21
Journal of hospitality marketing & management
20
International journal of services and operations management : IJSOM
19
Quality management journal : QMJ
18
The service industries journal
17
International journal of services, economics and management
15
International journal of business information systems : IJBIS
14
International Journal of Financial Services Management
13
International Journal of Services, Economics and Management
13
International journal of business excellence : IJBEX
11
Journal of travel and tourism marketing
11
International journal of business and globalisation : IJBG
9
International journal of business excellence
9
Journal for global business advancement : JGBA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Management Science
8
Nepalese journal of economics : a publication of Uniglobe College
8
Nepalese journal of finance : a publication of Uniglobe College
8
Global business review
7
Health marketing quarterly
7
International journal of services technology and management
7
World Review of Entrepreneurship, Management and Sustainable Development
7
International Journal of Business Performance Management
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
International journal of shipping and transport logistics : IJSTL
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Administrative Sciences
5
Administrative Sciences : open access journal
5
Cuadernos de Gestión
5
International Journal of Sports Marketing and Sponsorship
5
Journal of business economics and management
5
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Source
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ECONIS (ZBW)
837
RePEc
250
EconStor
71
BASE
18
Other ZBW resources
8
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1
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
2
The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen
;
Fu, Frank Q.
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
Saved in:
3
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
4
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
5
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
6
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
7
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
8
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
9
A structural compendium on service quality and customer satisfaction : a survey of banks in India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
10
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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