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~subject:"service recovery"
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service recovery
Dienstleistungsqualität
7
Service quality
7
Tourism
7
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Tourism industry
4
Tourismuswirtschaft
4
hospitality
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Gastgewerbe
3
Hospitality industry
3
Human Resource Management
3
Personalmanagement
3
Turkey
3
Türkei
3
service failure
3
Customer service
2
Emotion
2
Hospital
2
Intelligence
2
Intelligenz
2
Krankenhaus
2
Kundenservice
2
Self-report
2
Tourism research
2
Tourismusforschung
2
emotion recognition
2
services marketing and management
2
tourism
2
Ability-based
1
Arbeitszufriedenheit
1
Bank
1
Betriebsklima
1
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English
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Koc, Erdogan
2
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Journal of hospitality marketing & management
1
The international journal of human resource management
1
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ECONIS (ZBW)
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1
Power distance and its implications for upward communication and empowerment : crisis management and recovery in hospitality services
Koc, Erdogan
- In:
The international journal of human resource management
24
(
2013
)
19
,
pp. 3681-3696
Persistent link: https://www.econbiz.de/10010198665
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2
Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan
- In:
Journal of hospitality marketing & management
28
(
2019
)
5
,
pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
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