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Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid; Akşin, Zeynep; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 4, pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
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Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean; Koole, Ger M.; L'Ecuyer, Pierre - In: Manufacturing & service operations management : M & SOM 16 (2014) 4, pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
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An evaluation of the NERJIT priority rule in a kanban-controlled flowshop
Ardalan, Alireza; Diaz, Rafael - In: Production and operations management : an international … 21 (2012) 5, pp. 923-938
Persistent link: https://www.econbiz.de/10009667709
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Traffic control in Canada-USA border checkpoint operations : impacts on supply chain velocity infrastructure spending, and national security
Haughton, Michael A.; Isotupa, K. P. Sapna - In: International journal of services and operations management 16 (2013) 3, pp. 337-351
Persistent link: https://www.econbiz.de/10010231957
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Development of a framework for the design of autonomous vehicle storage and retrieval systems
Marchet, Gino; Melacini, Marco; Perotti, Sara; Tappia, Elena - In: International journal of production research 51 (2013) 14, pp. 4365-4387
Persistent link: https://www.econbiz.de/10009783675
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Variability modelling and balancing of stochastic assembly lines
Pınarbaşı, Mehmet; Yüzükırmızı, Mustafa; Toklu, … - In: International journal of production research 54 (2016) 19/20, pp. 5761-5782
Persistent link: https://www.econbiz.de/10011543327
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Robotic sorting systems : performance estimation and operating policies analysis
Zou, Bipan; Koster, René de; Gong, Yeming; Xu, Xianhao; … - In: Transportation science : a journal of the Institute for … 55 (2021) 6, pp. 1430-1455
Persistent link: https://www.econbiz.de/10012796992
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Impact of service policies on terminal gate efficiency : a simulation approach
Chamchang, Panida; Niyomdecha, Hussen - In: Cogent business & management 8 (2021) 1, pp. 1-18
simulation model was developed to analyze the queueing performance: truck queue length and gate waiting time. Scenarios analysis … simulation results confirm that a gate-sharing policy can alleviate congestion at a certain truck arrival rate. The method of …
Persistent link: https://www.econbiz.de/10012627893
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Queuing safely for elevator systems amidst a pandemic
Ananthanarayanan, Sai Mali; Branas, Charles C.; … - In: Production and operations management : the flagship … 31 (2022) 5, pp. 2306-2323
Persistent link: https://www.econbiz.de/10013277041
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Dynamic rebalancing strategy in free-float bicycle sharing systems : orbit queues and two-sided matching
Pei, Zhi; Dai, Xu; Yu, Tianzong; Zhao, Lu; He, Qiao-Chu - In: Service science 14 (2022) 1, pp. 35-59
Persistent link: https://www.econbiz.de/10013184235