We present a model of fixing or patching a software problem after the product has been released in the market. Specifically, we model a software firm's trade-off in releasing a buggy product early and investments in fixing it later. Just as the marginal cost of producing software can be...

Since the early 1980s, there has been a mounting debate in industry literature and in U.S. government-sponsored reports over the relative performance of software developers in Japan versus those in the United States. This literature is somewhat divided between assertions of Japanese or U.S....

Unit tests are a vital part of several software development practices and processes such as Test-First Programming, Extreme Programming and Test-Driven Development. This article shortly presents the software quality and testing concepts as well as an introduction to an automated unit testing...

Quality management is a management domain very discussed and disputed nowadays and this is the first sign it is a very modern, needed and present concept in theory and practice. Some are seeing it as a solution to prepare things in the way they are needed, and the instrument which might...

We study the key determinants of customer satisfaction with software products. Our analysis, based upon a large sample of over 2,500 customer responses, suggests that capability and usability are the critical drivers of overall customer satisfaction. We also find that the importance of seven key...

Background: Software reliability is of great importance for the development of embedded systems that are often used in applications that have requirements for safety. Since the life cycle of embedded products is becoming shorter, productivity and quality simultaneously required and closely in...

We present a framework for measuring software quality using pricing anddemand data, and empirical estimates that quantify the extent of qualitydegradation associated with software ver- sioning. Using a 7-month,108-product panel of software sales from Amazon.com, we document theextent to which...

Given the rapid development of computer techniques and the growing demand from the customer side, system customisation is becoming a necessity for software development, and this area of specialisation is attracting increasing attention from scholars. The innovative functions or applications...

Software projects are known for their time and cost overruns as well as their failure to meet the desired specifications. Studies from the western world have shown that the success rate hovers around 30% only. This research is reported from India, the hub of outsourced project development. Based...