A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

This study investigated the users' assessment of affordable housing in developing cities among the residents of Ibadan urban centre. Affordable housing entails users having access to quality housing at reasonable prices, obtaining it, maintaining the ability to meet other basic costs of living...

This study investigated the users’ assessment of affordable housing in developing cities among the residents of Ibadan urban centre. Affordable housing entails users having access to quality housing at reasonable prices, obtaining it, maintaining the ability to meet other basic costs of living...