van der Wiele, Ton; Brown, Brown, A. - Erasmus Research Institute of Management (ERIM), … - 2002
The ISO 9000 experiences of the same sample of organisations over a five year time period is examined in this paper. The responses to a questionnaire sent out at the end of 1999 to companies which had a reasonably long term experience with the ISO 9000 series quality system are analysed. These...