Ioncica, Maria; Negoita, Iolanda Magdalena; Petrescu, … - In: The AMFITEATRU ECONOMIC journal 11 (2009) 26, pp. 402-411
Improving quality represents for all organizations and especially for those in services one of the most important strategies for enhancing performance and competitiveness. In the current social and economic context, the evaluation of the performance of organizations must be approached...
