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Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic : its relation with open innovation
Prasetyo, Yogi Tri; Tanto, Hans; Mariyanto, Martinus; … - In: Journal of open innovation : technology, market, and … 7 (2021) 1/76, pp. 1-16
Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the...
Persistent link: https://www.econbiz.de/10012490939
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Consumer behavior in clothing industry and its relationship with open innovation dynamics during the COVID-19 pandemic
Ong, Ardvin Kester S.; Cleofas, Maria Arielle; … - In: Journal of open innovation : technology, market, and … 7 (2021) 4, pp. 1-23
The fashion industry has been continuously growing over the years, yet it is an industry that was greatly affected by the COVID-19 pandemic. The purpose of the study was to determine the factors affecting buying behavior of Filipinos towards clothing apparel during the COVID-19 pandemic. There...
Persistent link: https://www.econbiz.de/10012651520
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Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic: Its relation with open innovation
Prasetyo, Yogi Tri; Tanto, Hans; Mariyanto, Martinus; … - In: Journal of Open Innovation: Technology, Market, and … 7 (2021) 1, pp. 1-16
Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the...
Persistent link: https://www.econbiz.de/10012620584
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Consumer behavior in clothing industry and its relationship with open innovation dynamics during the COVID-19 pandemic
Ong, Ardvin Kester S.; Cleofas, Maria Arielle; … - In: Journal of Open Innovation: Technology, Market, and … 7 (2021) 4, pp. 1-23
The fashion industry has been continuously growing over the years, yet it is an industry that was greatly affected by the COVID-19 pandemic. The purpose of the study was to determine the factors affecting buying behavior of Filipinos towards clothing apparel during the COVID-19 pandemic. There...
Persistent link: https://www.econbiz.de/10014329470