With the development of the NPM and public sector reforms, a new model of PA- citizens relationship in public management is addressed. The scholar's attention to verify and overcome the gaps in PA-citizens relations for a more effective quality in public service delivery is increasingly...

Transparency is considered as a fundamental principle that can be found in administrative law across all European countries and is a part of the acquis communautaire. It is one of these principles that allow us to speak about convergence amongst national administrations, emergence of a...

Constitutional and legal framework: - Article 3, Romanian Constitution states the Right to information: "(1) A person's right of access to any information of public interest shall not be restricted. (2) The public authorities, according to their competence, shall be bound to provide correct...

This paper focuses on the way marketing concepts can be relevantly used for the higher education sector. It starts by shortly reviewing some of the main higher education marketing approaches and continues with a survey that examines the views of students on the quality and transparency of HEIs....