interface, uncertainty, trust.Using new media and communication systems shifts the customer interface towards the customer …, there is a need to build up trust when new media- and communication systems are used at the customer interface. …

Facing an increasing competition, service providers are forced to develop trust and commitment in order to stabilize … and extend their market position. Based upon a theoretical framework, the paper discusses strategies to provide trust … and, therefore, draws hypotheses how consulting companies are enabled to create and enhance trust using communication …

Existing evidence on the relationship between ethnic heterogeneity, social capital (trust, voluntarism, associational … Diversity, Social Trust, and Civic Engagement, financed by the German Federal Ministry of Family Affairs, Senior Citizens, Women …

implement a control strategy, which consists of low effort discretion and little or no rent-sharing, or they implement a trust … control strategy prevails, while the possibility of screening renders the trust strategy profitable. The introduction of … competition substantially fosters the trust strategy, reduces market segmentation, and leads to large welfare gains for both …