Condrea, Elena; Georgescu, Cristina Elena; Kamer-Ainur, … - Facultatea de Administraţie Publică, Şcoala … - 2010
The responsiveness of the local administration to the citizens and companies needs is essential for the improvement of the local administrations capacity. This requires a client needs orientation and acceptance of the fact that the service rendering is not at the expected level at all times. The...