Local governments may convince businesses that the government is a reliable, effective partner by interacting with them constructively. Results from 119 pairs of officials and managers support the theorizing that when governments and businesses believe that their goals are cooperative, but not...

Representational predicaments reflect unfavorable perceptual or attributional incongruence between subordinates and superiors about the employees’ work, and adversely affect morale. Critical incident interviews were held with 63 Hong Kong Chinese employees from over 50 organizations. Stories...