Simple heuristic formulas are developed to estimate the simulation run lengths required to achieve desired statistical precision in queueing simulations. The formulas are intended to help in the early planning stages before any data have been collected. The queueing simulations considered are...

Large-scale service systems, where many servers respond to high demand, are appealing because they can provide great economy of scale, producing a high quality of service with high efficiency. Customer waiting times can be short, with a majority of customers served immediately upon arrival,...

We consider a two-station network with two types of jobs: type 0 jobs require service at station 1 only and type 1 jobs require service both at station 1 and 2 in sequence. Each station has a single server. The problem is to schedule the server at station 1 between the two types of jobs in order...

We consider a two-station network with two types of jobs: type 0 jobs require service at station 1 only and type 1 jobs require service both at station 1 and 2 in sequence. Each station has a single server. The problem is to schedule the server at station 1 between the two types of jobs in order...

To provide useful practical insight into the performance of service-oriented (non-revenue-generating) call centers, which often provide low-to-moderate quality of service, this paper investigates the efficiency-driven (ED), many-server heavy-traffic limiting regime for queues with abandonments....

Acall center with both contract and noncontract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least important. In this paper, we investigate whether this is rational behavior on the part of the call center and what the...