Despite large increases in the number of new consumer product introductions, little attention has been paid to the integral role of the buyer intermediary. Although previous research by the authors has confirmed various hypotheses on the influence of relevant variables on channel intermediaries'...

The cost and performance dimensions of the food retailing industry have undergone considerable change over the past two decades. Changing consumers, new technology, and intensified competition are among the factors shaping a new food retailing environment. As consumers exhibit greater preference...

We measure the links between store attribute perceptions and customer satisfaction, and between customer satisfaction and sales performance, in the food retail sector. Our data set consists of six waves of customer satisfaction and sales information for about 250 stores over the period 1998-2001...