Purpose: The purpose of this paper is to illustrate an original decision-support tool (DST) that aids 3PL managers to decide on the proper warehouse management system (WMS) customization. The aim of this tool is to address to the three main issues affecting such decision: the cost of the...

Purpose: Third-party logistic providers (3PLs) continuously strive for controlling and improving their performances to gain a competitive advantage. The challenging environment where they operate is affected by high variety in type and number of clients, the inventory mix and the demand...