Saleh, Rawan Ali; Sweis, Rateb J.; Mahmoud Saleh, Firas … - In: Benchmarking: An International Journal 25 (2018) 7, pp. 2040-2064
Purpose: The purpose of this paper is to investigate the impact of hard total quality management (TQM) practices on operational performance dimensions in manufacturing organizations. Design/methodology/approach: The study was designed in the Jordanian manufacturing sector. Organizations that...