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1
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
2
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
Saved in:
3
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
4
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun
;
Wang, Yu-Che
;
Cheng, Chao-Jih
;
Chen, Yu-Fan
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
Saved in:
7
An augmented model of customer loyalty for organizational purchasing of financial services
Lee, Yew-wing
;
Bellman, Steven
- In:
Journal of business-to-business marketing
15
(
2008
)
3
,
pp. 290-322
Persistent link: https://www.econbiz.de/10003781569
Saved in:
8
The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce
;
Aksoy, Lerzan
;
Keiningham, Timothy
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
Saved in:
9
Treiber der Fußballfanzufriedenheit : eine kausalanalytische Untersuchung
Schwaiger, Manfred
;
Sarstedt, Marko
- In:
Ganzheitliche Unternehmensführung in dynamischen …
,
(pp. 491-514)
.
2009
Persistent link: https://www.econbiz.de/10003884312
Saved in:
10
Comparison of likelihood and
PLS
estimators for Structural Equation Modeling : a simulation with customer satisfaction data
Vilares, Manuel J.
;
Almeida, Maria H.
;
Coelho, Pedro S.
- In:
Handbook of partial least squares : concepts, methods …
,
(pp. 289-305)
.
2010
Persistent link: https://www.econbiz.de/10003944632
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