The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer...

As governmental subsidies to universities are declining in recent years, sustaining excellence in academic performance and more efficient use of resources have become important issues for university stakeholders. To assess the academic performances and the utilization of the resources, two...

In many enterprises and other types of organizations, decision making is both a crucial and a challenging task. Despite their importance, many decisions are still made based on experience and intuition rather than on evidence supported by rigorous approaches. Decisions are often made this way...

An app to evaluate the Street Cleanliness and Waste Collection Service was developed. This app is based on a Plan of Indicators that can be used to evaluate the Street Cleanliness and Waste Collection Service of Santander municipality. Specific methodologies for calculating and evaluating 59...

The paper deals with the weakness of the Czech public finance - the lack of performance information. The budgeting in the Czech Republic still relies on the incremental method and omits using of performance indicators. On the contrary, most of the OECD member countries has adopted some type of...

The purpose of this paper was to find out (using Regression, Data Envelopment Analysis and Sensitivity Analysis) how efficiently some of the top organized India retail companies have been performing relative to each other over the years and thereby to identify factors that help increase the...

It has become generally accepted that to maximise patronage, transit must take people to where they want to go in a timely and convenient fashion. The benchmark in this case may be the most attractive available alternative mode, such as the private car with its door-to-door high level of...

Mit Blick auf die industrielle Produktion der Zukunft und Industrie 4.0 steht vermehrt die Technologie im Fokus, Organisation und die Rolle des Menschen hingegen weniger. Das Ziel der vorliegenden Arbeit ist es, organisationale Anforderungen und Kennzahlen der zukünftigen Produktion zu...

This study provides a comprehensive efficiency analysis of water service providers in six countries in the Central American region. Pressures for sector reform have stimulated interest in identifying and understanding the factors that can contribute to network expansion, improved service...

Metadata only