I compare certification and self-regulation, two widely used quality assurance mechanisms in markets where consumers do not observe the quality of goods. Certification is a mechanism in which an external firm offers a certificate to producers who undergo a testing procedure, issues the...

This paper focus’s on the third-party certifiers’ strategy when choosing a required label quality, and the consequent market outcome. We consider two different objectives of the certifier: maximizing global demand for the labeled product (wide public policy), or maximizing global quality of...

The aim of this paper is to explore commercial applications of chatbots, as well as to propose several measurement metrics to evaluate performance, usability and overall quality of an embodied conversational agent. On the basis of these metrics we examine existing Polish-speaking commercial...