The usual negative effect of queue size on arrival to an M/M/c service facility is augmented, in this paper, by the negative network effect due to waiting with others, which increases as the exposure to others increases. The reward and cost structure acquires a new meaning, as the cost of...

To Queue Or Not To Queue: Equilibrium Behavior in Queueing Systems focuses on the highly interesting, practical viewpoint of customer behavior and its effect on the performance of the queueing system. The book's objectives are threefold: (1) It is a comprehensive survey of the literature on...

"Rational Queueing provides one of the first unified accounts of the dynamic aspects involved in the strategic behavior in queues. It explores the performance of queueing systems where multiple agents, such as customers, servers, and central managers, all act but often in a noncooperative...

Naor's (1969) celebrated paper studies customer decisions in an observable M/M/1 queue where joining-customers utility is linearly decreasing with the joining position. Naor derives the optimal threshold strategies for the individuals, social planner and monopolist, and proves the monopoly...

Problem definition: We consider a service system in which customers must travel to the queue to be served. In our base model, customers observe the queue length and then decide whether to travel. We also consider alternative information models and investigate how the availability of queue-length...

We consider a politician's choice of whether to be evaluated, as by subjecting himself to a detailed interview or by asking for the appointment of a special prosecutor. We find that both when politicians do and do not know the quality of their own actions, stable equilibria may exist in which...