A shortfall in employee voice attendant upon union decline has long been forewarned. Data from the third European Company Survey is used to establish perceived shortfalls in employee involvement based on the responses of employee representatives in establishments where formal workplace employee...

Drawing on evidence from the United States and Germany, this paper offers a survey of the effects of worker representation (in unions and works councils) and innovative work practices on firm performance. The focus is on the growing links between these two historically separate literatures. The...

Drawing on evidence from the United States and Germany, this paper offers a survey of the effects of worker representation (in unions and works councils) and innovative work practices on firm performance. The focus is on the growing links between these two historically separate literatures. The...

Past empirical research related to call centres’ has had a preoccupation with panoptic extrapolations and suggestions of stereotyping of call centres using ‘sacrificial HR’ strategies that encourage, high staff turnover, absenteeism and stress as the norm. The aim of this research is to...

The COVID-19 pandemic has exposed the vulnerability of frontline employee (FLEs) to infections and other hazards, and highlighted the importance of workplace safety practices (WSP) for service organizations. In response to the critical issue of service safety, we developed and empirically tested...