This study examines how online retailers operating in consumer markets characterized by consumer fit uncertainty such as apparel and accessories can mitigate such uncertainty through effective designs of return policies. We find that when consumers have the option to self-mend a product to...

We investigate software process diversity, defined as the project condition arising out of the simultaneous use of multiple software development process frameworks within a single project. We conceptualize software process diversity as the response of a project team to such contingencies as...

Advances in the digital economy have driven the trend among manufacturers, particularly those in the IT industry, to offer products that consumers can self-customize so as to satisfy their idiosyncratic needs. This study examines firm strategies on offering such consumer-customizable products....

This file provides online appendix for the paper "Consumer Pseudo-Showrooming and Omni-Channel Product Placement Strategies," which may be found at 'http://ssrn.com/abstract=2811230' http://ssrn.com/abstract=2811230

Recent advances in information technologies (IT) have powered the merger of online and offline retail channels into one single platform. Modern consumers frequently switch between online and offline channels when they navigate through various stages of their decision journey, motivating...

In this paper, we adopt an organizational perspective to the management of information security and analyze in a multi-period context how an organization should allocate its internal cash flows and available external funds to revenuegenerating (productive) and security assuring (protective)...

The implementation of digital channels as avenues for economic transactions (e.g., online and mobile banking/FinTech) has shifted the paradigm of customer–bank interactions, providing unprecedented opportunities for both parties. The prevailing belief is that digital banking has several...

Part-orienting systems are employed in many manufacturing environments to feed work parts in correct orientation for proper operations. A part-orienting system is a serial arrangement of orienting devices; the selection and ordering of these devices is an important design aspect that is...

The emergence of globally distributed call-center networks, such as Dell International Support Service, has fundamentally increased the challenges to the management. This new trend of networking faces the risk of extensive demand fluctuation both over locations and over time. Existing literature...