We study the impact of observational learning in large scale congested service systems with servers having heterogenous quality levels and customers that are heterogonously informed about the server quality. Providing congestion information to all customers allows them to avoid congested...

"This book presents a compilation of recent theoretical frameworks, case studies, and empirical research findings in the area of quality innovation, highlighting the theories, strategies, and potential concerns for organizations engaged in change management designed to address stakeholders' need"--

"The focus of the book is on managing innovation through bridging gaps created from theories, relative advantages or competitiveness, social differences, and innovation capability and performance"--Provided by publisher

The Concept of Innovation System -- Enterprise Innovation System -- Innovation Ecosystem -- Enterprise Innovation Ecosystem Based on Core Competence -- Case Study on Enterprise Innovation Ecosystem Based on Core Competence - International Part -- Case Study on Enterprise Innovation Ecosystem...