Based on a fourteen-month period of ethnographic research conducted in an Australian Coastal hotel, this thesis explores the issues of management in a flexible organization. Using a textual approach to the study of organizations, the thesis focusses on the customer service discourse, its...

The paper evaluates the centrality of work to employees in two growing employment sectors, callccentres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime,...

In this comprehensive review of quality management discourses and techniques Mihaela Kelemen critically analyses operations management, human resource management, organizational behaviour strategy, marketing and organization theory

This book highlights the economic and social science perspectives in light of COVID-19. During 2020, leaders found themselves at historic crossroads, taking decisions under remarkable pressures and uncertainties. However, windows of opportunity are being created to shape the economic recovery,...