Driven by factors like globalization, increased competition and declining customer loyalty the financial industry is facing a structural transformation. To focus on core competencies banks adjust their business models and reduce their degree of vertical integration by sourcing complementary...

Product DescriptionPraxis des In- und Outsourcings auf dem Weg zur Bank 2015<br>Erscheinungsjahr: 2009<br>m. zahlr. graph. Darst.<br>Gewicht: 700 gr / Abmessung: 24 cm<br>Von Alt, Rainer; Bernet, Beat; Zerndt, Thomas Stimmt das Geschäftsmodell Ihrer Bank noch? Welche Leistungen erbringen Sie selbst und welche...

Dieses Buch bespricht eine Transformation im Bankensektor, die ähnlich tiefgreifend ist, wie einst die Industrialisierung in der Produktion physischer Güter. Sie führt nicht nur zur weiteren Automatisierung von Abläufen in Banken selbst, sondern auch zur Veränderung der Arbeitsteilung im...

Purpose – Electronic support of internal supply chains for direct or production goods has been a major element during the implementation of enterprise resource planning (ERP) systems that has taken place since the late 1980s. However, supply chains to indirect material suppliers were not...

Today, most organisations are using packaged software for their key business processes. Enterprise resource planning, supply chain management, customer relationship management and electronic commerce systems enable organisations to improve their focus of using information systems to support...

Purpose – The pharmaceutical industry is in the midst of a fundamental transformation. For example, institutional regulations that have been in place for decades are being removed and competitive pressures force pharmaceutical companies to adopt customer-oriented strategies. Information...

The banking industry has been a pioneer in adopting electronic markets with exchanges, clearinghouses, and multilateral trading facilities having become the backbone of today's globally integrated financial transactions. While most banks use the services of these electronic markets to handle...

This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and applications in this emerging field. Each chapter takes a collaborative approach to eCRM that goes...