The research analyses effective ways and means of improving the performance of public sector organizations. Etlatieto and TietoEnator have organized the study on the basis of interviews of key public sector managers in four Nordic countries. Special attention was paid to methods employing...

"The IT department can, and should, contribute to overall business strategy. However, it is often perceived simply as an internal supplier, and as a cost centre which remains unconnected to the organization's strategic priorities. IT managers face the challenge of changing perceptions, embedding...

This book examines the role that Information and Communication Technologies (ICTs) play in growth and economic development promotion, specifically for developing countries. It highlights multiple methodologies for quantifying the impact of ICTs. This includes quantitative and qualitative...