Information systems as the key enabler in engineer-to-order supply chain management / Arun N. Nambiar -- Improving communication with internal public and customers of an industrial company: a major challenge along supply chain / Florea Nicoleta Valentina, Tanasescu Irina Antoaneta --...

"This book evaluates innovative processes and original operational models, frameworks, and architectures in the topic areas of industrial engineering and management science, featuring optimized enterprise chain management strategies and emergent research within the field"--

"This book evaluates innovative processes and original operational models, frameworks, and architectures in the topic areas of industrial engineering and management science, featuring optimized enterprise chain management strategies and emergent research within the field"--Provided by publisher.

The aim of this study is to establish internal procedure charts for a case company’s technical support function and to identify improvement areas in their internal processes. Technical Management, as an internal department of the case company, hasn’t managed to update their internal...