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Service Quality: An Empirical Study Of Expectations Versus Perceptions In The Delivery Of Financial Services In Community Banks
Bexley, James B. - 2005
ABSTRACTThis study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer...
Persistent link: https://www.econbiz.de/10009465928
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A theoretical model of consumer behaviour in the financial services industry
Beckett, Antony; Hewer, Paul; Howcroft, Barry - 1998
Persistent link: https://www.econbiz.de/10001355624
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New directions in consumer research
Hewer, Paul (ed.); Hamilton, Kathy (ed.);  … - 2015
Persistent link: https://www.econbiz.de/10011378926
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Practices
Hewer, Paul (ed.) - 2015
Persistent link: https://www.econbiz.de/10011378929
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Sharing
Hewer, Paul (ed.) - 2015
Persistent link: https://www.econbiz.de/10011378931
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Politics
Hewer, Paul (ed.) - 2015
Persistent link: https://www.econbiz.de/10011378935
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Spaces
Hewer, Paul (ed.) - 2015
Persistent link: https://www.econbiz.de/10011378936
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Celebrity, convergence and transformation
Brownlie, Douglas (ed.); Hewer, Paul (ed.);  … - 2018
Persistent link: https://www.econbiz.de/10011708922
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JMM 30th anniversary special issue: Pushing the boundaries, sketching the future
Hewer, Paul (contributor) - 2014
Persistent link: https://www.econbiz.de/10010433924
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Consumer attitude and the usage and adoption of home-based banking in the United Kingdom
Howcroft, Barry; Hamilton, Robert; Hewer, Paul - 2001
Persistent link: https://www.econbiz.de/10001648828