The terrorist attacks of September 11th, 2001 affected the U.S. airline industry more than almost any other industry. Certain of these companies emerged successful, however, and demonstrated remarkable resilience while others languished. This investigation identifies the reasons why some airline...

Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for...

The crisis in the airline industry and its labor relations system creates a window of opportunity to introduce changes that are essential to successful industry recovery. This paper summarizes the results of our research on labor relations conducted as part of the MIT Global Airline Industry...

The terrorist attacks of September 11th, 2001 affected the U.S. airline industry more than almost any other industry. Certain of these companies emerged successful, however, and demonstrated remarkable resilience while others languished. This investigation identifies the reasons why some airline...

This paper identifies a number of questions that need to be answered if the growing interest in building investment portfolios of firms that follow socially and environmentally sustainable practices is to be successful in transforming the financial institutions and analysts from a liability to...

Abstract: We discuss deregulation (liberalization) and some of the international institutions that influence the management of people in airlines. As a point of departure, we summarize contrasting models from successful lsquo;new entrant' airlines: Ryanair and Southwest. We consider examples of...

From People Analytics to Relational Analytics -- The Theory of Relational Coordination -- Evidence About the Outcomes and Predictors of Relational Coordination -- Choosing a Research/Evaluation Design to Answer Your Questions -- Measuring Relational Coordination -- Constructing Relational...