This paper develops the service theory of inventive problem-solving (TRIZ) for service quality design. It also proposes a new generic contradiction matrix for problem-solving in service applications. The traditional algorithm of TRIZ problem-solving is slightly modified; the 39 TRIZ traditional...

The purpose of this study is to examine the relationship between sales forces' personality traits and customer relationship management in Asia Insurance Company in the city of Isfahan. The statistical population of the current study includes sales forces of Asia Insurance Company in Isfahan...

This paper aims to simulate vital corrective actions affecting the system availability through a System Dynamics (SD) approach based on the results obtained by analyzing the causal relationships among Failure Modes and Effects Analysis (FMEA) elements. A Stock and Flow Diagram (SFD) has been...