Transforming brick-and-mortar businesses into integrated online–offline models poses significant challenges for firms operationally and strategically. We conduct a comparative case study to investigate strategic renewals that result in the convergence of offline and online operations and...

By providing quick and easy access to credit, online lending platforms may help borrowers overcome financial setbacks and/or refinance high-interest debt, thereby decreasing bankruptcy filings. On the other hand, these platforms may cause borrowers to overextend themselves financially, leading...

Matching efficiency makes or breaks peer-to-peer (P2P) platforms’ business model. As the grassroots nature of these markets involves a shift toward elite offerings, will differentiating suppliers by quality increase matching efficiency? Should P2P platforms differentiate suppliers without...

As digital platforms continue to thrive, data transparency has attracted significant interest from researchers and regulators. Advocates argue that digital platforms cannot be well governed without access to their user data, while proposals to grant governments access to user data are...

The 5G network provides faster speeds and more reliable connections that potentially will revolutionize a wide range of services and industries. Despite the heavy investments in 5G and the tremendous interest thus-far generated, its commercialization value is still not well understood. In the...

(cont.) are suggested to help future online grocers avoid the mistakes made by the earlier attempt, align their business strategy with the growing consumer interest in specialty foods and wellness services and find the niche market that is best for their business. Finally, a vision of future...