The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

Introduction -- DEFINE - What is the Problem? -- MEASURE - How Big is the Problem? -- ANALYZE - What are the Root Causes of the Problem? -- IMPROVE - What are the Solutions for Eliminating the Causes?.-CONTROL - How can the Improvement's Sustainability be Ensured?

"This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.

"This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--

Preface -- Understanding traditional project management -- The three faces of traditional project management -- A lean history of lean -- Agile comprehensive -- Applying lean thinking & agile techniques to the PMLC -- Initiating the project -- The planning process -- Project execution --...

Purpose – The purpose of this paper is to understand the success of Lean Six Sigma (LSS) in banking and financial services industry and to develop a structured stakeholders management model for successful LSS project management. Design/methodology/approach – A two-phase methodology is used....