This paper explores the role of retailers as an urban amenity. Using data for Swedish rural and city municipalities for 2002-2008, "accessibility to shops" measures are constructed for the shops in the municipalities and in the hosting regions separately to examine the relationship between...

This article summarizes some recent research that explores the role of customer satisfaction in the fortunes of retailers. The goal of the research was to layout precisely (mathematically) how productivity, cost and demand are impacted when a retailer changes labor and/or capital expenditures,...