We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

Time is often used as a differentiating factor in several service operations contexts by service providers (SPs) who prioritize their customers. We investigate the competition between two SPs involving a three-stage game. In the first stage, the SPs decide whether single service, in which...

We consider a firm that sells a product with a short life cycle to time-sensitive customers. The customers' product valuations decrease over time and they are grouped into different classes according to their delay sensitivities, the marginal decrease of their product valuation over time. The...

This paper examines different car-sharing models offered by ride-hailing firms. In the traditional car-hailing model, customers are served individually by taxis or private cars. In the sharing-only model, all customers are willing to share the ride with other customers. In the hybrid model,...

Problem definition: In a chronic care clinical practice setting, we investigate fee-for-service (FFS) and capitation payment systems, and explore their performance. We also identify conditions under which it is preferable to switch to an mHealth-based practice from an office visit-based...

The paper studies coordination of a supply chain when the inventory is managed by the vendor (VMI). We also provide a general mathematical framework that can be used to analyze contracts under both retailer managed inventory (RMI) and VMI. Using a simple news-vendor scenario with a single vendor...

A service provider/retailer offers ancillary service (e.g. shipping by an online retailer) to two types of customers, impatient and patient, who may be heterogeneous both in their delay sensitivities and service valuations. She can use prioritization and/or strategic delay to differentiate them...