The usual negative effect of queue size on arrival to an M/M/c service facility is augmented, in this paper, by the negative network effect due to waiting with others, which increases as the exposure to others increases. The reward and cost structure acquires a new meaning, as the cost of...

To Queue Or Not To Queue: Equilibrium Behavior in Queueing Systems focuses on the highly interesting, practical viewpoint of customer behavior and its effect on the performance of the queueing system. The book's objectives are threefold: (1) It is a comprehensive survey of the literature on...

"Rational Queueing provides one of the first unified accounts of the dynamic aspects involved in the strategic behavior in queues. It explores the performance of queueing systems where multiple agents, such as customers, servers, and central managers, all act but often in a noncooperative...

Problem definition: We consider a service system in which customers must travel to the queue to be served. In our base model, customers observe the queue length and then decide whether to travel. We also consider alternative information models and investigate how the availability of queue-length...

Consider a ride sharing platform, and a large population of strategic potential drivers, heterogeneous in terms of their reservation wages (i.e., income goals). Drivers choose whether or not to work for the platform. The platform is assumed knowledgeable of the different drivers' reservation...

We introduce a game in which a firm offers service at a price to a set of potential customers, who choose whether or not to consume it, and if so, how much to tip the server after having received service. By tipping, customers wish to signal their appreciation for the server, but also wish to...

We consider a politician's choice of whether to be evaluated, as by subjecting himself to a detailed interview or by asking for the appointment of a special prosecutor. We find that both when politicians do and do not know the quality of their own actions, stable equilibria may exist in which...